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Replying to:
MadelynC
Moderator

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I appreciate you taking the time to share your concern in the Community, @Cheryl Matz.

 

You’re correct. The Company Information page is the right section where you can update the email address associated with your payroll tax forms. Let me show you the steps:

 

  1. Go to your Company menu, then choose My Company.
  2. Click on the Pencil icon in the Company Information section.
  3. In the Contact Information tab, change the email address.
  4. Click OK to save.


You'll want to ensure your program (QuickBooks Desktop) and payroll tax table are updated to the latest release. This way, you're able to see the option. Updates improve features and keep program compatibility. It also speeds enhancements to make the end-user experience better.


Here’s how:

 

  1. Select Help, then choose Update QuickBooks Desktop.
  2. Tap Update Now, then select Get Updates.
  3. When the update finishes, close and reopen QuickBooks.
  4. Select Yes to install updates, then restart your computer after.

 

To get the latest tax table, please refer to the outlined steps below:

 

  1. Go to the Employees menu
  2. Select Get Payroll Updates.
  3. Click Download Entire Update.


If the issue persists, you’ll want to contact our Payroll Support team. They can check this further and help ensure the employer’s email address reflected on your W-3 form is correct. 


You can use the references below to learn updates and instructions on how to prepare form W-3:

 


You can get back to this thread if you have more questions or concerns about payroll. I’ll be right here to help. Take care always!

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