That is quite unusual, @taboracctg.

We appreciate the effort you put in to adhere to my colleague's above-mentioned recommendations. If none of them were successful for you, I advise contacting our QuickBooks Support to have this looked into. They have the resources needed to carry out any system escalations on your behalf as needed, unlike on this open forum. Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
   • If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

Once your back on track, feel free to browse these articles for future tasks: 

• W2 form boxes explained
• File W-2 forms

Keep me posted about how this goes. I'll stay around until you're able to file W-2s in QuickBooks.