Since a Quickbooks representative chimed in on this thread to let us know how easy it was for a support person to make these changes, I think it would be fair for them to reply to the concerns that we have to call and waste time on support to make basic changes to employee profiles.  I do not take any comfort that we have to call support - I want to know that it will be fixed.  To tell us to continue to call support as the final answer is patronizing.