Hello there, @Christi11.

It isn't the experience I'd like you to have. I'm here to help you fix your issue with using QuickBooks Online.

I would appreciate it if you share more information about your concern. What are you trying to do with your account?

If you did the suggested resolutions above for other users' concerns and still have the same issue, I recommend reaching out to our Customer Care team. This way, they can investigate further and help you resolve the issue.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button at the bottom.
3. Then, enter your concern and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to Help > Assistant.
2. Type Talk to a human and click the Contact a human button.
3. Select Live Chat / Call me back.

You can also get the contact information at this link: Contact QuickBooks products and services Support.

For reference in updating the state account number, please check out this article: Changing a state account number.

You can read this guide when you're ready to use our E-Services function in the future and have everything set up: Payroll taxes and forms can be paid and filed online.

Let me know if you need additional assistance managing your state account number. I'll be right here to help you out some more. Take care!