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Thanks for becoming part of the Community, secretary123.
Since you're having trouble using your e-filing account which already exists, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and conduct further research with you.
They can be reached while using QuickBooks.
Here's how:
- In your top menu bar, go to Help, then QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
Be sure to review their support hours so you'll know when agents are available.
If there's any additional questions, I'm just a post away. Have an awesome Friday!