I have this exact same issue.  I chatted on the phone with an "expert" who instead of fixing the problem, they actually made me aware of more functions on Quickbooks online that were not showing up for an unknown reason.  The payroll settings are also completely missing.  The phone call ended with no solution whatsoever for the missing functionality of the program, or the contractor resend link issue.  I'm amazed that something seemingly so simple is not fixed yet.  Very unhappy with the level of customer support.