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Thanks for visiting the Community, astanleyCTG.
I can help you display the PTO balances in QuickBooks Workforce.
Right now, PTO balances won't show on the Paycheck Detail screen of QuickBooks Workforce. The employees should download the paychecks to view the available sick and vacation hours.
I'm happy to show you how:
- Sign in to QuickBooks Workforce.
- Click the Download button (refer to the screenshot below).
These steps should let your employees see their PTO balances.
I'm including an article that provides further details about QuickBooks Workforce: Set up online pay stub access for employees.
That information should get you back in order. It's my priority that this is resolved for you, so please let me know how it goes. I'll be keeping an eye out for your response. Have a good one.