I appreciate you jumping in to this thread and sharing the complete details of your concern, @Lori B. I’ll address your questions one by one, as I want to make sure that we get your issue resolved positively.

Yes, the reported issue about exporting payroll has been resolved in the past month. Since you’re still experiencing issues, I recommend contacting our Payroll Support Team. They can pull up your account securely and find the root cause of this issue. From there, you can also ask about the discount you mentioned.

Here’s how:

1. Go to the Help icon.
2. Choose the Search tab and then Contact Us.
3. Enter a brief description of your concern.
4. Hit Continue.

For more ways on how you can reach out to us, refer to this article: Contact Payroll Support. This includes the support hours you’ll want to take note of so we can address your concerns on time.

In addition, QuickBooks provides different kinds of payroll or employee reports, so you'll get the basic information you need. To learn how to customize them and prepare for this year’s payroll, visit these guides:

• Run payroll reports in QuickBooks Online Payroll
• Year-end checklist for QuickBooks Online Payroll

I appreciate your patience while dealing with this. If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.