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Hi there, Jen.
Thanks for letting us know you have spent time with our support agents on the phone. It isn't the impression we wish to leave you.
Although I'd love to look further into this for you, I don't have the same types of tools needed for the job as our Payroll Support agents do. You'll need to reach our payroll team so they can securely review your account and check your previously filed tax forms.
Here's how:
- Select QuickBooks Desktop Help from the Help menu.
- Click Contact Us.
- Type in a short description of your concern, then Continue.
- Choose a way to connect with support.
You may refer to this article for their time schedule: Contact Payroll Support.
Additionally, you'll want to check out this article to prepare and be ready for the next payroll: Year-end Checklist.
You can post anytime if you have other concerns about year-end tax preparations. I'm always here to lend a hand. Have a great rest of your day.