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You're in a tough spot here, info1567.
I've read the thread and can see how challenging this has been for all of you. I’ll make sure you get the best help you need by routing you to the best support team.
If performing the steps provided by my peers above doesn't make a difference, I recommend contacting our Support Team. They have necessary tools like the remote-viewing session that can help determine what's causing the issue.
Here’s how:
- Go to the Help icon.
- Choose the Search tab and click Contact Us.
- Enter a brief description of your concern.
- Hit Continue.
See this article for our support hours: QuickBooks Online Support. This includes the contact number you’ll want to consider using when reaching out to us.
I’ve included these resources to help you learn about the key dates for submitting W-2 forms:
In case you’ll need to keep a copy of your W-2s for your year-end tasks, visit this reference: Print your W-2 and W-3 forms.
Don't hesitate to drop a comment below if you have any other questions about filing W2 forms. I always want to make sure you're all set. Have a great weekend.