Thanks for sharing your situation on this thread, and I wish you didn't have to go through that, @muenstermann.
Let me make it up to you by making sure this gets investigated further.
We can utilize the Audit log to check those missing major tax payments. Additionally, it keeps track of your activities in the audit log to see who made changes to your books and what they did.
Here's how:
- Proceed to Settings ⚙ and choose Audit Log.
- Click Filter.
- Use the fields on the Filter panel to select the appropriate User, Date, or Events filter to narrow the results.
- Choose Apply.
If it didn't show, use the Advanced Search feature to locate the missing transactions. For detailed steps, please see this article: How to search for transactions in QuickBooks Online.
If issue persists and tax payments aren't showing in your account, I recommend contacting our support team. They have more tools to review your account and help record the payments.
Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Select the Help (?) menu.
- Choose the Assistant tab.
- Click the Talk to a human option.
- Select Get help from a human.
- Click either Chat with us or Have us call you button.
I'm also adding this articles you can utilize to help manage your tax payment and filing in QuickBooks:
Let me know how it goes, and feel free to get back to this thread if you have further concern with finding missing tax payments in QuickBooks. I'll be around to help you out. Stay safe!
