I have been having the same exact issue, tryed to maybe make a new acount now its made me a business acount which I don't want. I just need to get into my employee acount so I can see my paystubs. I keep rechanging my login password to get in and it keeps telling me there is an error on our end. I have tryed to use the help button but now it won't even show up on my quick books. It only gives me access to the login with no help icon.