Interesting.  In our case we cannot get it fixed and quickbooks WILL NOT UPDATE THE ADMIN FOR OUR FIRM,  yes, WILL NOT.  So not only can we not make changes like this, we cannot set up new direct deposit clients, and the list keeps growing as anytime we need to use Intuit login, which pops up more and more frequently, we are told we don't have admin privilege's to do what we need.  Our new owner has proven they have bought the business and when we submit documents or call all we get is denials to our request or told they fixed it --and it isn't fixed.   Our latest transaction resulted in them telling us it WASN'T NECESSARY to make the change so they were not.  Not necessary?  Both the old and new owner were requesting the change on the phone, were told it would be done within 48 hours, and then get that email.  So wanting a change isn't enough?  The owner with admin privileges has done all the steps to try and change it on her end and it glitches and will not go forward.  So how, exactly, can a company get it changed?  They can't.  So we have to find a new payroll provider, for sure.  I urge others to do the same.  Quickbooks obviously does not want desktop accountants anymore and is making using it more difficult, seemingly on purpose.