I can see how difficult this has been, @MelTilk. I'm here to ensure you'll get the right support to help resolve this issue.

I appreciate you coming back here and sharing the details along with the annotated PDF of the issue you're having with QuickBooks Workforce.

We'll raise this concern to our technical support team for further investigation. Your contact information will be also shared with them so they can reach out to you if they need additional details.

I've also attached this helpful resource that you can access to look for references and guides in performing QuickBooks tasks: QuickBooks Desktop Help articles. 

If you have any other QuickBooks concerns, please don't hesitate to post again here. I'm just around the corner to lend a hand. Have a good one and take care.