Yes, another unhappy payroll user here. 

2107 issue. 

8 hours with support. Mostly with Tier 2 (higher level)

"We'll have a supervisor call you NEXT week". says the agent. 

I'm glad that there's a long line ahead of me. We will all vote with our feet (or mouses) and find another payroll source. This is horrible. 

All the techs can do is GUESS at a solution and use Trial and Error and Error and Error.