We're taking notes of your feedback and suggestion, @richard2393.

I've come to share information on how feature requests are enforced in QuickBooks Online.

Please know that all suggestions are being considered by our product engineers based on the volume of requests and their influence on the user interface before they are implemented.

I can see that sorting the employee's list by surname is beneficial for you and your business. For now, I encourage submitting feedback directly to our product engineers. They may look into this suggestion and consider adding the option in the future update. To submit feedback, you can go to the Gear icon and select Feedback. Then, enter your suggestion and click Submit.

You may want to view all your sales transactions in the future. You can go to the Sales menu and select All Sales. This will gives you a great view of the status of sales transactions, open invoices, and paid invoices. 

We're always here to listen if you have concerns regarding other features. You're welcome to post again or leave a reply below, @richard2393.