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Hi there, @M for TF.
QuickBooks will only calculate information on the P60 form once you've run the final payroll of the year. After running the final payroll, you can download the P60 form from the Employees menu. Here's how:
I'm adding this article for more details: How to generate a P60 form.
However, if you have already run your final payroll of the year and the form still isn't showing, I recommend contacting our QuickBooks Support Team. This way, they can provide some troubleshooting steps to generate the information on the P60 form. They can also guide you on how to calculate the data manually.
You might want to read this article to learn which payroll reports you can run according to the information you need: View reports in QuickBooks Online Standard Payroll.
Keep in touch if you need any more assistance pulling up reports or forms in QuickBooks Online. I'm always around if you need any help. Have a good day.