Thanks for the response but it never really feels like, as you say, "your voice matters". It can be frustrating reading the QB team say things are being passed on to the software engineers when in reality problems never get fixed.

I often find very old conversation threads like this one highlighting important issues which are never resolved. This really simple issue was raised 6 months ago. How long does it take for a solution to be implemented? 

And when we do get a system update, rather than addressing existing problems with the core features of the system, instead we get new features we don't need or shiny new graphs we didn't ask for. Do Intuit/QB prefer to work on new features rather than improving the ones they already have?