Hi, thank you for using Intuit ProFile Community

You should be able to claim the CTC if it was reported on the 2019 NOA. We have a couple of reports of this issue and are investigating. As you said, all the numbers and calculations are correct. We are in contact with CRA to see if there is an issue on their end. You could also try contacting the CRA efile help desk to see if they can tell you the issue they see on their end

Apologize for the inconvenience but hope this helps