It is not the standard behavior in QuickBooks Online (QBO), @Caroline. Minor problems may arise from browser or internet issues, but if you're encountering issues in several areas, it may indicate a more significant underlying matter.
Let's begin by restarting your computer, router, and modem, then clearing your browser's cache so the system can start fresh. Also, ensure that you're using a supported browser and are up to date with the latest version for better performance.
After that, log back into your QBO account to verify if everything is working properly. If the issue persists, I suggest contacting our phone support. They can investigate the cause of this unusual behavior further.
Here's how you can reach out to them:
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Enter your concern in the box and press the Continue button.
- Choose the Chat with us or Get a Callback.
To learn how and when to contact them, please refer to this article: Get Help with QuickBooks products and services.
If you want to manage your project in QBO, check out this article: Create and manage projects in QuickBooks. It covers the setup, transaction management, and cost tracking.
Feel free to add your comment below if you need more guidance about the navigation in QuickBooks Online.
