This is not the experience we want you to have upon importing your eBay data via a CSV file into your QuickBooks Online (QBO) account, Totalisetrading.
 

I recognize that you've already contacted the QBO Live Support Team for assistance with your importing issue. To receive an update on your case, kindly contact them again and provide the case number from your last conversation. This will prevent you from having to repeat information, as they have all previous notes and emails saved.
 
It's also worth noting our support hours to ensure you contact them at your convenience. Here is a helpful list you can refer to if you're using QBO Simple Start, Essentials, Plus, or Advanced:

• Phone assistance is available weekdays from 8:00 AM to 7:00 PM.
• Schedule a callback with our support experts. Available from 8:00 a.m. to 6:00 p.m., Monday through Friday. We will call you as soon as we are available.
• Chat with a support expert from 8:00 AM to 10:00 PM during weekdays and from 8:00 AM to 6:00 PM on weekends.

Also, check out this link for guidance on recording invoice payments received from customers.

The Community is here to answer any questions related to importing data or QuickBooks Online (QBO). Just comment below, and we will assist you.