I'm a fairly recent customer of QBO, I figured I just didn't know what I was doing and that there must be pages and pages of settings I haven't found. Reading this discussion has realised my worst fears. This is an unfinished product with little to no feedback loop from real customers to devs. I fear this one issue is a case study/tip of the ice burg. Any real company (not just one man bands trying to help their accountant) wants to change the look and feel of every piece of paper/pdf they send. This is an obvious starting point for accounting software. Initially I thought that the remittance slips was just an oversight but seeing QB team members pay lip service to what is clearly a major limitation for their customers and nothing being done... I mean, the default message still has an exclamation mark! I.e. was written by a developer not someone that writes professional emails. Imagine how many hours have been wasted collectively by QBO users just changing that one piece of punctuation and how quickly a single dev could make that change and push it to production.

I'm afraid, I've seen the wood for the trees, this a toy piece of software and I will be looking to migrate to something else.

Thanks for wasting my time and my money getting it setup QBO.