It is quite shocking how little care and consideration the QB team seem to have for their customers experience of their product and of their website and their forum.

It is starting to look as though they have no intention of fixing the forum, or the ideas exchange or the feature request system. 

It appears to be a fake forum to give the impression that there is some customer support & care - when actually there is not.

So far, from Quickbooks customer support I have received dishonest answers, misleading answers, incorrect information & a general lack of care in how the customer support are responding, with cut & paste responses that don't relate to the questions that I have asked and QB support replies are repeatedly contradicting the information that is provided in the software itself.

They now appear to have stopped responding altogether.

Months have passed with no fix to any of the issues that have been raised by myself and other customers. 

Can someone from Quickbooks please clarify for us what will be done about this and when.

(please don't reply again that you don't know - it is your job to know - or to find out from someone who does!).