That's because Intuit have the worst customer service. Thee feedback request obviously get ignored, Intuit operatives on here reply with the same copy and paste replies.

Have a nice day!

Makes me sick having to pay these clowns every month when they've forced us onto this crap online Quickbooks compared to Desktop.. 20+ years using desktop with very little problems. I now spend more time wrestling QBO than I have every did with Desktop.