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Replying to:
JessT
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I’m glad to see you posting here on a Friday morning, Muzaffar Hashmi!

 

I'll share information on what could have triggered the error you mentioned, so you can be guided on what to do next.

 

You will only get such an error if you jumbled the letters USD, like in the screenshot below. Would you mind checking your file again? The currency may also contain a special character, such as a comma or a period, making it unrecognizable in QuickBooks.

 

currency not recognized.PNG

 

If the letters are in the correct order and there isn't a special character, let's do some troubleshooting steps. You may be experiencing random browser issues.

 

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

 

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you're able to import your USD invoices, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

 

We'll get your invoices imported into QuickBooks. Let us know if you can discover new information or if you have other questions in mind. Stay safe!

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