@RichardH 

I feel your pain.  We were using an old QB Desktop version from 2014 - it worked perfectly and we could do things.

The QB online Sales team "100% assured me"! that the online version could do EVERYTHING the desktop  version did !!!  what a LIE !!!!  We now pat double for a service that is inefficient and inadequate !!

It is the most restrictive app I have ever come across - great fof the sole trader / self employed with 50 invoices a year and 100 bills.....useless for anything else.  They do not care and just look at the monthly revenue$$$$$$

There has been NO DEVELOPMENT of significance in the last 2 years.
The Dev team are not end users and so have no idea how the end users use the system

Until they have end users on the Dev Team - the product is doomed

They are all in the "the Emperors Coat" mode "!"