Agreed, I've been in a never ending battle since March about a different issue. Not one person actually looks into it to actually do anything about it. Get told i will hear back, and never do. Tried switching to Xero because i was over it, unfortunately they don't have a markup setup like QB so now I'm back to QB to do double the work because they are too incompetent to actually do the work and look into it properly. All over a function that worked perfectly fine up until March this year.