Hi ironbark1,
I'm not sure what happened in the conversation, but at least you should be treated with respect as a client. We'll take note of your feedback to help us improve our process.
On the other hand, we're here to help you with any questions about QuickBooks Online. Did you have any unresolved issues that we can check in the Community? We can answer questions as long as they don't require to check your billing or anything that doesn't require to check your account.
You can also check out the references on the main support page.
Thank you in advance for any additional information.
