I appreciate you following the steps shared by my colleague about including loan repayments to a project, @homesmiths.
Let me route you to our support team to help you find out why is this happening. With their tools, someone from there can create a new case ID associated with your account to be submitted to our engineering team for further investigation.
Let me show you how:
- Sign in to your QBO account.
- Go to the Help Icon and click Contact Us.
- Type in your concern and click Let's talk.
- Then choose a way to connect. (For chat support, you can click Start messaging.)
- For voice support, click the Get a callback option.
To ensure we address your concern on time, check out our support hours.
Stay in touch if you need help with anything else. We're here to lend a hand. Take care and have a day!
