Hi there, @briansim.

I know others who have been in your situation, and what we did to successfully help them was putting an asterisk (*) as @ClaireGMD recommending above. 

I already interacting with our product engineer, and they are still finding a permanent resolution. Rest assured, your concern is treating as high priority to our engineers. 

Another workaround is deleting the customer's name and changing the Display Name on the customer page. Instead of choosing the customer's name, select the Company name. Just a quick heads up that in creating an invoice, you can see the information on what you've set up in the display name. 

Let me give a few steps and screenshot for your reference:

1. Go to the Sales tab, select Customers.
2. Find the customer's name and click the Edit button. 
3. In the Display Name as a drop-down arrow, select the Company name instead of the name. So that in creating invoices, you're unable to see the name only the Company name. 
4. Hit Save.

Once done, let's create a sample invoice to verify the new set up. Here's how:

1. From the Plus icon, select Invoice.
2. Complete the information needed.
3. Click the Print or Preview. 

However, if you want to remove the Ship-To, you can follow the steps below:

1. Go to the Gear icon, select Custom Form Styles.
2. Click New style, choose Invoice.
3. Hit Content then click the edit button in the first box.
4. Remove the check-mark in the Shipping box. 
5. Tap Done. 

You also have an option to create your design or template that unique to your industry. It depends on what you've want to appear in the invoices, Sales receipt, Estimates, purchase order, etc. For the detailed steps, you can browse this article: Import custom form styles for invoices or estimates.

Let me know if you have other concerns by clicking the Reply button below. I'm always here to help. Have an amazing day!