Hi Itaranoff, your helpful suggestions are greatly appreciated, especially because it appears that Intuit will not fix this problem.

I've just migrated to QB Online from QB Desktop, and the same issue was a problem there. I used the same workaround you suggested. However I've found in QB Online that the only way to keep that box from being checked is to make the customer's primary payment "Cash." Otherwise the box is checked for any other payment method.

Another workaround I'm now using has to do with customer credit card numbers. QB Online won't let you retrieve the customer's full c/c number, which is extremely annoying for those of us who manually process c/c payments with another provider. So rather than enter the customer's c/c data in the Payments form, I put the data in Notes. This allows me to see the full c/c number whenever I need it.

I've complained bitterly about the first problem, because it's obvious Intuit is using that 'feature' to drive c/c transactions to their own payment system, while greatly inconveniencing QBO users and their customers. The second problem I submitted a request to have the c/c data retrievable, but only by password.

Have yourself a great day.