But what about my request that I be added to the list of customers affected by this issue?

You already have my information, as well as TWO incident reports related to this issue.

Is it too much to ask to be added to the list BEFORE I have to make time to do ANOTHER Tech Support call / chat?  Is this really a lot to ask?  Is your system not set up to allow this?  If not, why not?  This seems like a very basic requirement for a Customer Service database functionality.

Please respond as to whether my incidents can be linked to the issue, and my name added to the email notification system related to this issue.

I am willing to be cooperative, but I am VERY busy.  Even MORE so now that your system has broken previously working functions.  If I have to make time for ANOTHER Tech support chat, it will likely be sometime next week.  I'd like to be notified.  Thank you.

I will add that this entire line of communication has been VERY unsatisfying, starting with my first contact with Tech Support, and someone from Customer Service needs to review these kinds of things and FIX the system that keeps things going in circles while nothing of note gets accomplished for the client / customer. 

How is it that everyone is very polite and deferential, and yet I receive answers that are just wrong, answers

that are meaningless, answers that are clearly irrelevant to my issue, and answers that lack the most basic understanding of the issue beyond deciding which pre-scripted response is CLOSEST to my problem, likely based on the existence of a keyword that I happened to use.  Very unsatisfying, and results in a even greater waste of my time.  It is a disrespectful and de-humanizing experience.