Hello, ChristineJoieR,

I must apologize, as I did not read your post carefully.  So I am guilty of the very thing I am complaining about.  Thank you for your reply, and I will raise the issue again with Tech Support.

I assume this means my original response from Tech Support was erroneous or outdated, as you have indicated that this issue is being investigated.  

I'm sorry for my thoughtless response to you above.  But my comment to Wayne stands.

Additionally, I would suggest that, since I have already logged a complaint, and given a "Gear Icon" feedback regarding this issue, that you could take it upon yourself, as a respectful gesture, to go ahead and add me to the list of customers / clients affected by this situation, and also add me to the email list for feedback on the status of the issue.  I have many things to attend to, and if this can be resolved without having to initiate another Tech Support chat, I will be grateful. 

Thank you again for your attention.