Anybody else having this problem, or is Intuit experimenting on ME? I am reviewing transactions downloaded from a bank directly to QBOnline. The bank details have critical information replaced by X characters. This requires me to log in to the bank to determine what the missing details are.
For example - this is how the transaction appears in QBO:
Online Transfer to CHK ...XXXX transaction#: XXXXXXXXXXX 06/16
And now in the Bank:
Online Transfer to CHK ...1606 transaction#: 17646883594 06/16
QBO is redacting information that:
1) Is ALREADY partially redacted by the bank
2) Eliminates ANY possibility of discerning WHICH account the money is to be directed to
I contacted QBO Tech Support and was told:
"Thank you for the clarification of your concern. I understand that there are information on the uploaded information from the bank that's been covered/replaced by X. This is a design on the system that we cannot change to protect bank owners information. We understand that this is quite a hustle specially if you are the only user on the account." I'm not kidding. I wish I was.
This information is not being obscured by the bank. The partially redacted account numbers appear on the bank site perfectly clearly. I downloaded a batch of transactions from the bank and inspected the resulting files, and the details are included exactly as shown on the bank web page.
I NEED these details to direct the accounting system to apply the transfer correctly, and Intuit has decided that they need to "protect" MY CLIENT's bank information from ME. But they are NOT protecting the client's data, as in my position as a trusted assistant, I have access to the unredacted account numbers, and further, I can analyze and produce detailed reports of the client's entire financial profile.
What they are doing is security theater. This makes MY job more difficult, and doesn't improve security for the client one whit. Now the automation that USED to allow me to automatically recognize and accept these transactions is broken, so now I have to log in to the bank and have QBO and the bank open simultaneously and look up the details of these transactions manually. This is a step BACKWARDS, not an improvement.
WHY am I connecting the accounts to QBO again? Someone please remind me. This is so stupid it literally hurts. It makes NO sense from any point of view that I have yet seen.
I have raised the issue with QBO via the gear icon feedback link, but I have not heard back from them as of today.
