Hello there! Thanks for getting back to the thread and sharing updates, krjames.
Before downloading transactions in QuickBooks Online (QBO), it is important to disable the Enable Suggested Categorization option.
Enabling Suggested Categorization in the banking window when importing bank transactions into your program allows transactions with similar "Bank detail" to be automatically identified. The downloaded transactions are then sent to the Review tab so that you may evaluate and track each one separately. You can follow the provided steps of @LeizylM to turn it off in your program.
If the issue persists, I recommend contacting our Support Team so they can investigate this further and give you more solutions. Here's how:
- Open your QuickBooks Online account.
- Select the Help (?) menu.
- Enter Talk to a human in the Assistant window.
- Type in the summary of your concern, then select the Contact option.
- Choose to Start a chat or Get a callback button.
Moreover, the following articles will help you manage your transactions moving forward:
The Community is available 24/7 if you have other QuickBooks-related concerns. Please don't hesitate to click the Reply button below. Have a great day, krjames!
