Did you call quickbooks customer service? Also, is there a delay with transactions downloading from Chase for you? I just connected a Chase credit card to my quickbooks (3 cards on the same account, so different card numbers) and the transactions aren't importing up to date. I can see 10 or so transactions from the past 3 days (not the pending transactions, but ones that have gone through), but only 1 imported. It also says each of the cards have been updated at various times in my bank feeds (4 days ago, 2 days ago, 3 months ago...we've only had the account for about 2 weeks!). I'm wondering if either I need to call to get the connection correct as you stated happened with yours or if there will just be a 3 day delay on transactions importing. I'm used to my bank importing up to the day before, so I don't like having a delay like this.