We're sorry to hear about your experience and didn't meet your expectations. Let's ensure your existing accounts will show up on your chart of accounts, UPAcct. 

As mentioned by @GlinetteC, some of the major reasons why you encounter issues with importing it's because the files from the bank are incomplete or in the wrong format and there are some changes on your bank's end

Typically, the steps provided by the previous representative will successfully work when trying to upload transactions to QuickBooks Desktop. You'll only have to make sure to update QuickBooks to the latest release to see the existing accounts on your end.

However, if you're still experiencing the same issue, I suggest contacting our support team so they can take a look at this further. They have the tools to pull up your account in a secure environment and will have a chance to have one-to-one interactions with one of our representatives. Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Choose Contact Us.
   
4. Give a brief description of your issue, then Continue.
5. Sign in to your Intuit account and press Continue and Continue with my account.
6. We'll email you a single-use code. Enter your code and hit Continue.
   • If you have more than one account, select the account you want to use and Continue.
7. Pick chat with us or Have us call you.

Moreover, to provide you with more transparency to your data, take a look at this article for more details: Customize Reports In QuickBooks Desktop.

Drop me a line in case you need additional assistance when importing data. I'd be happy to help you. Have a great day ahead!