I understand your frustration entirely, kirkjmiller. 

At this moment, we don't have a specific timeline for when this investigation will be resolved. But don't worry; our technical support team is working continuously to resolve this issue immediately. 

Once the investigation is resolved, we'll keep you updated through the thread or via email. 

I've added this article containing resources that will efficiently guide you in performing any tasks in QBO. The topics include taxes, forms, managing employees' information, Banking, and Payments, to name a few.   

Don't hesitate to add a comment if you still have questions. I'm more than happy to answer them for you. Have a good one.