Thanks for getting back to us and for sharing more information about your concern, BD51.
Allow me to jump in and help ensure you can link your other Wells Fargo account in QuickBooks Online (QBO).
Since it indicates on your bank's website that you have been granted access to your accounts, you should be able to link the account in question to QBO. I'd recommend contacting Wells Fargo support to see if there's an ongoing issue causing you to be unable to reconnect your account in QBO.
If everything is good on their end, I suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check why you can't reconnect your account. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QBO, go to the Help (question mark) icon at the top right.
- Select a suggested option, or type a question or topic you need help with.
- Click Contact Us and choose a way to connect with us.
To check for our Support hours, refer to this article: QuickBooks Online Support.
For now, you can manually upload your bank transactions in the meantime. For the detailed steps on how to do it: Manually upload transactions into QuickBooks Online.
Please post again or leave a comment below if you have more questions about this or anything else. I'm more than willing to assist. Keep safe.
