Good morning, @Rooneyjkk1. 

Thanks for chiming in on this thread. Let me point you in the right direction to get this handled. 

If none of the steps that my colleague provided worked, then I recommend contacting our Customer Support Team. 

Here's how: 

1. Go to the Help menu. 
2. Press the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and pick Get a callback. 

It's that easy! 

Keep us updated on how it goes. We're always here to lend a helping hand. Take care!