Thanks for getting back to this thread and giving us an update, @Christine171. I've got the right steps that you need to help accomplish your task in QuickBooks Desktop.

We understand how crucial it is for you to connect with our phone support and resolve this matter. Please know that availability of our agents varies depending on the version of QuickBooks Desktop you're using. If you're using Pro, Premier, or Plus, our agents are available Monday to Friday from 6 AM to 6 PM. For the Enterprise version, they are available 24/7.

Also, our support hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.  For more info, you may check out this article: Contact QuickBooks Desktop support.

With regards to importing your files, we can manually record them inside QuickBooks Desktop. Simply perform a manual payroll to enter your data inside the program. First, let's make sure to enable payroll inside your QuickBooks settings. Here's how:

1. From the Edit dropdown menu, select Preferences.
2. Click Payroll & Employees, then select the Company Preferences tab.
3. In the QuickBooks Desktop Payroll Features section, check the Full payroll and the Manual Payroll boxes.
4. In the Get payday peace of mind window, click Next and then Activate in the confirmation screen.
5. Select OK to apply the changes.
6. Click OK again to exit out of the preferences window.

For additional info, you may check out this article: Set up manual payroll without a subscription in QBDT.

You can also create a regular check to record these files. When it comes to selecting the correct category, I'd recommend reaching out to your accountant to ensure that your recordings are correct. This will help you avoid any potential errors or discrepancies in your financial records.

I'm sure you have other tasks to take care of in QuickBooks Desktop. If you need help managing your sales and customers, you can check the articles here for a guide. 

I got your back again if you have other questions or concerns with QuickBooks Desktop. I welcome any replies from you in this thread.