We are one step closer, but QBO still does not take seriously a major bank connection issue for its customers.

Lowe's Commercial Card (Synchrony) no longer shows as unavailable/under maintenance when linking the account. It now directs to the correct URL (great job IT guy with the long list of to-dos!) and you can successfully enter your credentials...

BUT...It then wants you to do "something" at the Lowe's website. What is that something? It doesn't say. Maybe it's to check some setting box to provide Quickbooks access. Maybe it's to confirm some kind of third party access. Maybe it's to pray and humble yourself before the product developers that seem to have other priorities than developing their product.

More than likely it's wanting you to dismiss the "Welcome" splash screen on the Lowe's credit center website, which pops up and prevents QBO from downloading transactions. Problem is, that splash screen pops up with every login and can't be permanently dismissed.

Maybe Lowe's/Synchrony will take that splash screen down after some time when they get over themselves and how great their new system is. Or maybe QBO will recognize that they still haven't fixed this major issue for their customers and build in a workaround for a simple splash screen. Or maybe we will all spend the time we have leftover after manually entering and reconciling hundreds of Lowe's transactions exploring alternative accounting software that does what it promises and respects its customers. It's difficult to say.