Hello again, Jennifer.

Thank you for getting back to us quickly and for letting us know the name of the bank that you're experiencing issues with.

Currently, we have an ongoing investigation about being unable to connect Fidelity State Bank and Trust  to QuickBooks Online. Our engineers are doing their best to fix it as soon as possible. I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's resolved. You can use the following investigation number as a reference: INV-87314.
 

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Meanwhile, you can download an updated list of your transactions from your bank's website. Then, upload them to QuickBooks using a CSV file. After that, you can categorize them in the For Review tab.

I'm always around if you need further assistance with classifying your transactions. It's my pleasure to help. Have a great day!