Hello there, @Michele. I want to ensure you'll be able to see the transactions downloaded from your credit card account in QuickBooks Online (QBO).
To fix this, we can manually refresh the connection of your bank with QBO. Here's how:
- Navigate to the Bookkeeping menu.
- Next, select Transactions and click Bank Transactions.
- From there, look for the account you're having trouble with and select Update.
If the same result, let's now check your bank's website and verify if there are any messages or notifications that need immediate action. Once done, update your bank again.
However, if the issue persists, you can proceed to Step 3 of this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.
On the other hand, you can also manually upload transactions in QBO via CSV file. For detailed instructions, check out this article: Manually upload transactions into QuickBooks Online.
Once the transactions are in, the next step is to match and categorize them to ensure they are allocated to the correct account in your company.
I'm always here ready to lend a hand if you have any other concerns managing your credit card. Have a good day ahead and stay safe.
