Hi there, @pdaniels06.

I can provide information regarding the deposit processing time to ensure you receive your money.

QuickBooks Payment deposits your funds depending on your deposit speeds. It varies on the product you're using, the type of payment, and how long it takes for your bank to process the deposits. 

We also sent emails about payments that were declined and withheld. I'd like to verify, if have you checked your email inbox associated with your QuickBooks Payments account? But since it's already been 2 weeks now, I recommend contacting our Merchant support team. They have the tools to pull up your account in a secure environment to find out where the funds are, and ensure you'll get the payment. 

You might also want to check out this link to learn how to accept and take customer payments from QuickBooks: Take and process payments with QuickBooks Payments.

Please know that you're always welcome to comment below if you have other questions about processing customers' payments. I'm just around to help. Have a great day!