Thanks for bringing this to our attention. We understand the importance of resolving this as quickly as possible, Kindata.
Also, we appreciate your patience in this matter and for performing troubleshooting steps to fix this.
Currently, an investigation (INV-77219) is ongoing about rules not automatically running after updating transactions. Rest assured that our team is working to identify the cause to provide you with a solution to this issue.
While we're unable to tell you when this issue will be resolved, I recommend contacting our phone support again to add you as one of the affected users. You'll receive an email notification once an update is available. Here's how:
- Sign in to your QuickBooks Online, then click the Help (?) icon.
- Choose either tab to get started: Assistant or Talk to Human.
- Select Contact Us.
- Click the Start a chat with a support expert or Get a callback from the next available expert.
If you have other questions about managing your transaction or any QuickBooks-related concerns, never hesitate to reply to this thread. I'll be willing to extend a hand. Take care always.
