Manually entering the notes must have been time-consuming, @bbacheller.

I completely understand how important it is for you to have a reliable online banking feature. I want to assure you that we take this matter very seriously.

Our software engineers are currently investigating the issue of AMEX memos not being carried over to the program. Please know that we're working tirelessly to resolve the problem as soon as possible.

For now, I recommend contacting our customer representatives. This way, you'll be added to the list of affected users and receive status updates through email. Here's how to connect with us:

1. Open QBDT, then go to the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us and enter "INV-84554" in the description box.
4. Tap Continue, then sign in to your Intuit account.
5. Pick Chat with us or Have us call you.

I also encourage checking out our Bank Feeds Troubleshooting Guide to know what to do when you encounter OL and OLSU errors.

@bbacheller, we place a great deal of importance on your business and are fully dedicated to ensuring that you have a seamless experience while using our products. Should you require any further assistance in dealing with your other tasks, please don't hesitate to reach out to us. It would be my pleasure to support you.