I appreciate you joining this thread, @Ggiralamo1. Allow me to help you through this time.
Since the bank connection works perfectly from their previous accountants, let's do a few things to determine why it happened on your end.
Aside from error 185, did you get another error code? If yes, I recommend checking this article to review specific bank errors. It also provides information on how to fix it, depending on the error received: Step 4: Fix specific bank errors.
If you can access your client's bank feed without any problem, we can manually upload their bank data. You can ask your client to log in to their bank website and get their transactions using a CSV file.
Once done, we can follow the steps below to bring them into QuickBooks.
- Go to the Bookkeeping or Transactions menu.
- Within the Banking tab, click Upload transactions.
- Select Drag and drop or select files and select the file you downloaded from your bank. Then select Continue.
- In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions into. Then select Continue.
For the information and steps on importing bank data, we can visit this article: Manually upload transactions into QuickBooks Online.
These articles will guide you when reviewing and reconciling accounts in QuickBooks:
If you have more concerns about connecting accounts and handling transactions, please know that I'm here to help you. Take care and stay safe.
