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jeffbean
Level 5

QBO No longer matching banking transactions to received payments

For years now Quickbooks Online has successfully matched imported banking deposit transactions to existing Received Payment transactions. Often it will match them automatically or, if not, I have been able to match them manually. (Once I learned that I Quickbooks required me to change my workflow -- to process payments before importing banking records -- I've had no problem with it.)

 

It is no longer working.

 

I have two deposit transactions for the same client/project. I processed the two payments on the two invoices and have Received Payment transactions. Quickbooks did not automatically match them.

 

When I try to manually match them, Quickbooks forces a search for the wrong client/project. (For some unknown reason, it is searching for the right client, but it is not searching for any project.) Of course, searching only for the client without a project, it cannot find the existing payment transactions.

 

There is no way I can see for me to change the search that Quickboooks is using to look for payment transactions. The search parameters it is using on the Match Transactions screen cannot be changed.

 

(In the Categorize window I can change the Vendor/Customer to show the correct client/project pair, but as soon as I click the Find Match radio button and go to the Match Transactions screen, my choice is lost, and it goes back to showing the client with no project.)

 

How do I get Quickbooks to allow me to match the banking transaction to these existing payment transactions?

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