Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
AileneA
Moderator

Reply to message

Hello, tluke. 

 

I appreciate you taking the time to follow the steps provided by my colleagues. Don't worry; I have more troubleshooting steps to help you determine why transactions keep suggesting categories. 

 

Open QuickBooks in a private or incognito window. It can help us eliminate any cache-related issues that may have contributed to the problems. To access it, use the following shortcut keys:

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P

 

If private browsing doesn't work, I'd suggest using different browsers. It provides you with the best and most secure experience with QuickBooks. For more details, please see this article: System Requirements For QuickBooks.   

 

I'd also appreciate it if you included a screenshot or more detailed transaction information to suggest the categories. Are you referring to the for review tab or to your register?
 

I'll add this article for future reference:  Categorize and match online bank transactions in QuickBooks Online. This link will help you match and categorize the transactions. 

 

If you have follow-up questions for me, leave a comment below. I'd be more than happy to answer it for you. Have a great day!

Need to get in touch?

Contact us